Accessibility Statement
Accessibility - Statement of Organizational Commitment
Motorino Hospitality Group is committed to providing an accommodating environment to all individuals (employees and clients), whatever their ability, and ensuring all services are received in an accessible and timely manner. Motorino Hospitality Group is also committed to maintaining current and effective processes by consulting with key stakeholders who will aide in the overall ability to enhance the accessibility to persons with disabilities.
Accessibility Policy
Motorino Hospitality Group strives at all times to promote an equitable and diversified environment for our clients and employees. We believe in the importance of clearly defined, uniformly embraced values that guide the company in sustaining high quality and excellent service delivery. We are committed to meeting the objectives and requirements under the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") and the accessibility needs of persons with disabilities with respect to Motorino Hospitality Group’s programs, services and facilities, in a timely manner.
Notice of Availability - Accessible Customer Service Policy
Motorino Hospitality Group has an Accessible Customer Service Policy which is consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities. Our Customer Service Policy can be provided upon request, including provision in accessible formats, by contacting info@motorinohg.com.
Accessibility Training
We are committed to ensuring that employees receive training on the requirements of the Customer Service Standard and Integrated Accessibility Standard. Training has been designed to meet the compliance requirements of the AODA, and Motorino Hospitality Group has incorporated this training requirement into its hiring practices to ensure that appropriate employees complete the required training within a reasonable time of having accepted employment with Motorino Hospitality Group.
Accessible Formats & Communication Supports
Motorino Hospitality Group is committed to providing or arranging for the provision of accessible formats and communication supports for persons with disabilities. If you require an accessible format or communication support, please email info@motorinohg.com.
Accessibility Feedback Methods
Motorino Hospitality Group welcomes any feedback regarding the methods it uses to provide services to persons with disabilities and is committed to ensuring that this process is accessible to all of our clients. Feedback regarding Motorino Hospitality Group’s provision of client service as it relates to this policy can be made by:
Email: info@motorinohg.com
In writing:
Motorino Hospitality Group
Attn: Human Resources
71 Marycroft Avenue, Suite 21
Vaughan, Ontario L4L 5Y6Or by any other form of communication that takes into account the client's disability.
Questions:
If you have questions about accessibility at Motorino Hospitality Group, please email info@motorinohg.com.